Senior Ride Nashville

Program Coordinator

Senior Ride Nashville

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Job Summary

Reporting to the Program Manager, the Program Coordinator will primarily be responsible for rider enrollment and volunteer recruitment. This position is a good opportunity for someone who enjoys taking ownership of their work, building relationships, and contributing ideas while developing broad experience in nonprofit programs and operations.

Job type and work hours:

  • Full-time
  • Monday-Friday; 35 hours per week; office hours are 8:30am-5:00pm. Occasional weekend and evening hours are required.
  • Some local daytime travel within Davidson County required for outreach and enrollment events
  • Must pass criminal and driver background screening

Job Responsibilities

  • Manage the rider enrollment process from start to finish
    • Respond to all phone calls and inquiries from potential riders.
    • Assist older adults with completion of enrollment requirements
    • Collect and organize required participant information and documentation
    • Reliably enter participant information into SRN systems and platforms
    • Coordinate potential rider introductory ride and/or assessment
    • Provide new enrollees with program information and troubleshooting support
    • Communicate clearly and compassionately with older adults and community members about SRN programs, eligibility, enrollment, and ride procedures
    • Maintain awareness of SRN’s recruitment goals and elevate any concerns to the Program Manager in a timely manner
    • Perform all responsibilities with attention to timeliness and detail
  • Work with Outreach Manager to implement the annual volunteer recruitment content calendar (Outreach Manager will provide the creative work/materials, Program Coordinator will do the posting/emailing/etc).
  • Maintain current volunteer job board postings to generate new volunteer prospects, updating as needed
    • Track progress toward volunteer recruitment goals, identify opportunities for improvement, and recommend adjustments as needed
    • Build relationships with other local volunteer programs and community organizations and other local volunteer programs for the purpose of increasing SRN volunteer numbers through collaboration and sharing ideas and strategies.
  • Take ownership of additional projects that strengthen SRN’s programs and operations. Projects may include improving internal systems and processes, maintaining and organizing SRN records, supporting the transition from paper to digital records, developing transportation referral and resource information for community outreach, and other projects based on organizational needs and the Program Coordinator’s skills and interests.
  • Represent SRN at community events and other outreach opportunities to build awareness of SRN’s programs and connect with potential riders, volunteers, and community partners.
  • Provide back-up support to Ride Coordinator, as needed. This requires confidence executing the multi-step process of ride support for older adults, including taking initial phone calls, communicating quickly and clearly, entering precise ride data, maintaining the online platform, and troubleshooting issues as they arise.

Qualifications

Preferred Background:

  • Experience – Minimum 3 years of related full-time work experience or equivalent combination of education and experience. Relevant professional, internship, volunteer, or educational experience in nonprofit work, human services, volunteer engagement, customer service, community outreach, or a related field will be considered.

Skills and Preferences: 

  • Strong relational abilities and high EQ
  • Demonstrable skills related to essential functions of the position
  • Passion for service and compassion for seniors
  • Strong initiative and problem-solving skills
  • Enjoys teamwork
  • Good written communication skills and excellent ability to communicate verbally with people of various ages and backgrounds
  • Experience delivering public presentations

Additional Information

Benefits

  • Medical, dental & vision insurance (BCBS of TN) — starts your first month on the job

  • 401(k) with employer match

  • 3+ weeks PTO, plus separate sick/illness bank

  • 9 paid holidays + 1 personal day

  • Life insurance, paid by SRN

  • Paid parental, bereavement, and jury duty leave

  • Professional development opportunities

How to Apply

Please email your resume and a cover letter to info@seniorridenashville.org with “Program Coordinator Application” in the subject line. In your cover letter, tell us about your relevant experience and how it’s prepared you for this specific role. Applications submitted without a cover letter will not be considered. No phone calls, please.

Details

  • Date Posted: August 21, 2026
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Salary Range: $42,000 - $46,000 annually
  • Working Hours: Monday-Friday; 35 hours per week; office hours are 8:30am-5:00pm. Occasional weekend and evening hours are required.