Murfreesboro Center of Hope Program Manager

The Salvation Army

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Job Summary

Plans, develops, administers, and evaluates the effectiveness and efficiency of the day-to-day operations and assigned staff providing case management services for the Center of Hope programing in such a manner as to ensure maximum benefits to clients, the community, and funding agencies.  Ensure Center of Hope programing is administered within established policies and procedures including any government and grant guidelines and Salvation Army policies and guidelines. Builds new relationships with community agencies in the assigned service area and maintains effective working relationships with these community agencies for client referrals.  Trains and mentors newly assigned Case Management in the appropriate processes and procedures for the Center of Hope programming including any applicable eligibility requirements and outcomes. Travels to other counties in the assigned service area, as required.

Job Responsibilities

Essential Functions:

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Administration: (55%)
Collaborates and meets regularly with social service personnel and corps across the command to ensure that internal resources are maximized to assist the clients.

Research community resources available in the assigned service areas.

Develops and documents referral and communication processes with the agencies, as needed. This includes agencies that may refer clients and agencies that may be appropriate to receive referrals for services from Center of Hope staff on behalf of assigned clients.

Works with community agencies to identify appropriate clients for the program. Organizes opportunities to promote Center of Hope within the assigned service areas, assuring all counties are appropriately represented in all program services.

Assures all reporting and data collection requirements are met.

Ensures that all Salvation Army and funding source requirements are met for expenditures for staff travel, supplies, group events, and client direct assistance. Maintains back up paperwork for audits to include appropriate approvals for events, client assistance documentation.

Works with local finance staff to ensure that invoices are submitted, meeting all deadlines and requirements for back up documentation.

Assures all assigned Case Management Specialists and case workers are effectively managing clients, paperwork, and communications.

Conducts monthly case file audits, ensuring that paper and digital files have required documentation, case notes and case plans are thorough, follow-up and assessments are completed as required, etc.

Monitor budget expenditures and track program outcomes for compliance.

Assists Center of Hope Program Director in managing all aspects of program grants and funding.  Monitors data clarity weekly to make sure data clarity meets CoC, HUD, and agency standards.

Case Management 30%
Provides direct coaching and support groups with clients striving to overcome barriers, as needed. Reviews and approves intake and case plans for client; instructs clients in completing necessary paperwork including goals and/or budget forms.

Manages a limited caseload of clients providing case management services and other opportunities for development.

Supervision 10%
Supervises Center of Hope programing staff responsible for providing case management and social services; instructs and trains employees in the proper methods and procedures for conducting work; monitors work in progress and upon completion for compliance with established program policies and procedures; conducts performance evaluations and makes salary and hiring/firing recommendations.

Supervises and monitors coordination of services needed that directly relate to any community-based client who are receiving services in accordance to any applicable Center of Hope funding sources.

Conducts annual performance reviews and makes hiring and termination recommendations.

Other Responsibilities: (5%)
Participates in staff meetings.

Attends required training and staff development seminars.

Performs other related work as required.

Qualifications

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience

Bachelor’s degree from an accredited college or university in Social Work or a related field (master’s degree preferred)
and
Five years’ experience performing responsible social services case management work with at least 2 years in supervisory role
or
Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications/Licenses:

• Valid State Driver’s License.
• Materials and Equipment:
• Computer, telephone, copy machine, fax machine, calculator, copier

Knowledge, Skills, and Abilities:

• Knowledge of The Salvation Army mission, philosophy, culture, protocol, and organizational structure.
• Knowledge of the principles and practices of effective case management and supervision.
• Knowledge of effective and efficient methods of organizing and maintaining case management and program records.
• Ability to render competent casework services.
• Ability to plan, develop and successfully coordinate social service programs.
• Ability to perform short- and long-range planning to enhance social services.
• Ability to counsel staff at all levels to resolve potential social service issues and to protect the interests of The Salvation Army.
• Ability to apply discretion and independent judgment when addressing and resolving social services issues.
• Ability to maintain effective and professional working relationships between officers, staff, and professionals in the community.
• Ability to discharge the duties and responsibilities consistent with the principles, standards, and the Orders and Regulations of The Salvation Army.
• Ability to conduct the affairs of this position responsibly, efficiently, and economically and to motivate staff to do likewise.
• Ability to conduct all activities of the position with a view to accomplishing The Army’s fundamental purpose of proclaiming Jesus Christ as Savior and Lord, which must find expression in both the message proclaimed and ministry or services performed.
• Ability to travel as needed.

Physical Requirements:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to read and comprehend legal terminology to determine compliance.
• Ability to perform public speaking.
• Ability to calculate figures and analyze mathematical computations with accuracy.
• Ability to lift or leverage innumerable boxes of food and other essential supplies.
• Ability to drive to assigned areas, as needed.
• Work requires the ability to lift and carry and/or push/pull moderately heavy (25-50 lbs.) materials, supplies, and equipment. Moderate mobility; duties are usually performed by combinations of sitting, standing, and walking on a frequent change basis.

Working Conditions:

Work is performed in a normal office environment where there is little or no physical discomforts associated with changes in weather or discomforts with noise, dust, dirt and the like.

Additional Information

Benefits

How to Apply

Visit our jobs portal: https://www.paycomonline.net/v4/ats/web.php/portal/32845297BC28AB21BFFD7C682F3E1551/jobs/134463

Details

• Date Posted: October 9, 2026
• Type: Full-Time
• Job Function: Programs and Service Delivery
• Service Area: Social / Human Services
• Start Date: 11/02/2026
• Salary Range: $56,000 - $59,000
• Working Hours: 40 hrs/wk M-F