Sexual Assault Center

Client Navigator

Sexual Assault Center

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Job Summary

To provide trauma-informed care to all individuals seeking SAC services, assisting them in navigating service options available to them at SAC, and assessing those individuals for appropriate fit for clinical services.  Additionally, the Client Navigator will provide appropriate referrals for individuals when SAC services are not an appropriate fit.  The Client Navigator also assists with advocacy services, crisis support, and community outreach.

Job Responsibilities

Major Duties:

  • Assess all clients for appropriateness of clinical services, advocacy needs or outside referrals; assist clients in navigating available options
  • Provide Orientation Visits to all new clients, both English and Spanish speaking clients.
  • Collaborate with the other Client Navigator regarding scheduling needs of clients, special needs, maintenance of the waiting list, and all other nuances of connecting clients to clinical therapy services
  • Manage English and Spanish waitlists, including scheduling new client intakes for therapists, providing SAC group referrals, and updating needs of clients on the waitlists
  • Maintain appropriate and thorough documentation.
  • Maintain accurate data for incoming calls, monthly waitlists, therapist breakdowns/payor source breakdowns for each therapist
  • Assign clients to the appropriate payer source and communicate regularly with the other Client Navigator and Client Account Manager
  • Serve as first responder to crisis and walk-in clients/individuals, providing support and information, and connect with the Advocate on call
  • Provide advocacy services to clients as needed
  • Work closely with the First Response Therapist, Advocacy Team and Clinical Team to ensure each new client receives quality, trauma-informed services
  • Provide community awareness and outreach presentations as needed to inform others of SAC’s victim/survivor services; table events, MAP presentations, lunch and learn presentations
  • Maintain close working relationships with key referral sources and continue to develop new referral source relationships; maintain and keep up to date referral and resource lists
  • Participate in regularly scheduled supervision meetings with Intake Coordinator
  • Work a hybrid on-site and remote schedule.
  • Other duties as assigned ie: front desk coverage as needed

Qualifications

Qualifications:

  • Bachelor’s degree in related field (counseling, social work, psychology, etc.) required
  • Minimum of 2 years experience post Bachelor’s degree in a related work environment
  • Bilingual preferred

SAC reserves the right waive any of the above qualifications dependent on work experience and other qualifying factors.  

Competencies:

  • Ability to provide caring, empathetic support, guidance and crisis counseling to sexual assault survivors and family members
  • Experience and comfort with providing support and care to survivors of sexual assault  
  • Ability to self-start and complete assignments and projects as assigned
  • Excellent time management and organizational skills
  • Strong work ethic and dependability
  • Excellent listening, oral and written communication skills
  • Ability to be non-judgmental
  • Ability to work both cooperatively and independently
  • Knowledge of crisis intervention techniques
  • Ability to assess a client’s level of functioning and appropriateness for outpatient services
  • Strong self and “we” care strategies to support healthy well-being of self. 
  • Ability to navigate electronic record keeping systems.   
  • Knowledge of Community Resources and Referral Sources
  • Knowledge of HIPAA and Tennessee Confidentiality Laws

Additional Information

Benefits

Medical, Dental, Vision, LTD & 401(k) available.  Employer contributes to Medical, while dental and vision are 100% employee paid.

How to Apply

Interested applicants please submit a cover letter and resume via email with the subject line “Clinical Navigator” to:

               

                Human Resources            humanresources@sacenter.org

             Alicia Bunch-Vargas          abunch@sacenter.org

             Emily Simpson                    esimpson@sacenter.org

Details

  • Date Posted: July 23, 2021
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Health (Physical, Mental)
  • Start Date: 08/09/2021
  • Working Hours: Full-Time, hourly position.  Occasional evening hours required.