Case Manager

YWCA Nashville & Middle Tennessee

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Job Summary

Position Summary:
The position maintains primary responsibility for providing counseling, advocacy, and case management to domestic violence. survivors within the Domestic Violence Services program. This includes coordinating in-house and community resources to meet the needs of the clients. This position would conduct community outreach as needed on behalf of the YWCA.
Relationships and Contacts:

• Within the organization: Initiates and maintains professional working relationships with staff throughout the organization including peers, supervisors/managers, directors, and senior and executive management. Outside the organization: Initiates and maintains professional working relationships with shelter clients, transitional housing clients, community clients, volunteers, the general public, vendors, and board members.
• Outside the organization: Initiates and maintains positive professional working relationships with Weaver Center clients, community, clients, volunteers, the general public, vendors, and community leaders.

Job Responsibilities

Essential Responsibilities:

• Identify barriers to client success and make appropriate referrals. Interact closely with community organizations to remain current on resources available, in order to disseminate accurate information; advocate for survivors and make, and train others to make, appropriate referrals.
• Provide individual and group counseling for residents living in Weaver Center, transitional housing clients, and community clients.
• Assess client needs and develop case plans with residents, providing regular sessions to ensure progress.
• Measure results, track data, and submit timely reports to the Program Manager.
• Facilitate support groups with survivors of domestic violence.
• Provide rotating schedule facilitator support
• Maintain accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner.
• Conduct outreach in the community to educate on DV services that are available and help to implement culturally responsive, trauma-informed services.

Additional Responsibilities:

• Conduct intake and orientation to program and shelter in a timely and caring manner.
• Conduct exit interviews and safety planning with residents departing the shelter.
• Respond to crisis calls and make appropriate referrals.
• Assume responsibility for residential coverage, as appropriate.
• Provide transportation for residents as appropriate.
• Provide support and assistance to volunteers as needed during shift.
• Develop an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
• Monitor resident activity throughout the shelter and manage conflict through appropriate intervention.
• Protect the confidentiality of clients at all times.
• Attend program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
• Perform other duties as assigned.

Qualifications

Minimum Requirements:
Education and Experience:

• The position requires a Bachelor’s degree in Social Work or related field, 1 to 3 years of case management experience (preferred), or 3 to 5 years of experience in a related field.

Physical Requirements:

• Ability and willingness to travel independently by automobile to fulfill work-related engagements
• Ability to carry materials with various weights up to 25 lbs.
• Ability to navigate the work environment and remain in a position for extended periods of time, with or without reasonable accommodation
• Ability to type and use standard office equipment
• Strong verbal and written communication skills
• Adaptable to work environments with fluctuating noise level

Other Requirements:

• The position requires the incumbent to have a valid driver’s license, vehicle insurance, and a clean driving record for the last three years.
• Ability to work long and flexible hours, including weekends and evenings.
• Ability to work a rotating on call schedule that includes late nights and weekends.
• Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing.

Skill Competencies:

• Ability to successfully function under pressure in critical situations.
• Ability to interact with diverse backgrounds and socioeconomic levels.
• Effectively manage conflict and crises.
• Strong problem-solving and analytical thinking.
• Ability to exercise sound judgment and discretion.
• Sensitivity to the needs of DV survivors and their children.
• Excellent organizational and time management.
• Successful collaborative skills working with a variety of groups.
• Excellent interpersonal and relationship-building skills.
• Competency with MS Office and database management.

Additional Information

Benefits

How to Apply

For faster consideration, please use the link below to apply:
https://apply.appone.com/job/69e118c14259b7a3a13bbc90

Details

• Date Posted: April 17, 2026
• Type: Full-Time
• Job Function: Other
• Service Area: Social / Human Services
• Start Date: 04/27/2026
• Salary Range: 45,000.00
• Working Hours: Mon-Fri; 8:00an-5:00pm